Chapter 1　General rules

Article 1 Scope of application of these Terms and Conditions

These Terms and Conditions set out the basic terms and conditions for the use of the Services. These Terms and Conditions shall apply to all users of the Services (hereinafter collectively referred to as 'Customers'). The Terms of Use shall apply to all users of the Services (hereinafter collectively referred to as 'Customers'). When the Customer actually uses the Services, he/she is deemed to have agreed to these Terms and Conditions. These Terms and Conditions constitute the content of the contract between the Company and the Customer.

※ By agreeing to these Terms and Conditions, including the respective User Guides, you also agree without objection that the respective Guidelines apply.

Article 2 Changes to these Terms and Conditions

The Company may change the Terms and Conditions in the event of amendments to laws and regulations, changes in economic conditions, changes to the content of the Services or other changes deemed necessary by the Company. In such cases, the Company shall make the changes to the Terms and Conditions and the content of the amended Terms and Conditions known to the public by posting on the Website or other appropriate means, and the Terms and Conditions shall come into effect on the effective date of the amended Terms and Conditions as stated above, unless otherwise stated.

Article 3 Change, suspension, discontinuance and termination of the Services

1. The Company may change, suspend, discontinue or terminate the Service in whole or in part without notice to the Customer in the following cases. (1) In the event of periodic or urgent inspection or maintenance of the computer systems and servers pertaining to the Service. (2) In the event of malfunctions or problems with computers, computer systems, software or communication lines. (3) In the event of failure due to unauthorised external access. (4) If the Service cannot be operated due to server system downtime, trouble or unexpected failure. (5) If the Service cannot be operated due to force majeure such as fire, power failure, natural disaster, war, civil war, riot, disturbance, labour dispute, etc. (6) If the Service cannot be operated due to legal or other measures. 2. In addition to the cases set out in the preceding paragraph, the Company may change, suspend, discontinue or terminate the Service at any time without notice to the Customer if the Company deems it necessary.

Chapter 2　Use of this website

Article 4 Use of Trademarks

All names, trademarks, logos and service marks (hereinafter collectively referred to as "Trademarks") on the Site are owned by the Company or its affiliates or are used under licence. No licence to use the Trademarks is granted to customers on the Website. Any unauthorised use of the Trademarks or other content on the Site is strictly prohibited unless prior written permission is granted by the Company or the Licensor (if the Trademarks are published under licence by the Company), or unless use is expressly permitted under these Terms of Use.

Article 5 Warranty of the Contents

Although we endeavour to ensure that the Contents, including forward-looking information, are accurate and up-to-date, we do not guarantee their completeness in any way and accept no liability for any errors or omissions in the Contents. In particular, forward-looking information may differ significantly from actual results due to various factors.
Furthermore, the Contents are provided without any warranty of fitness for a particular purpose, merchantability, non-infringement or otherwise, whether express or implied.

Article 6 Our liability

1. in the event that the customer suffers damage in connection with acts performed by the Company under these Terms and Conditions or use of the Service, the Company shall not be liable for any damages or any other liability unless the Company is wilful or negligent, and the customer may not make any demands or claims, etc. against the Company. Except in the case of wilful misconduct or gross negligence on the part of the Company, the Company's liability for compensation shall be limited to direct, ordinary and actual damages. 2. If we are unable to fulfil our obligations due to a natural disaster or other force majeure, we may cancel your order after notifying you. In such a case, neither the Customer nor the Company shall have any claim against the other party, except that the Company shall return to the Customer the payment already received.

Article 7 Linked Sites

We have not reviewed third party sites linked to or from the Site ("Linked Sites"). The Company has not verified the content of the Linked Sites or the use of the Linked Sites by the Customer. The Company is not responsible for the content of Linked Sites or for any damage incurred in connection with your use of Linked Sites. The fact that there is a link from the Site to a third party site does not guarantee the products or services of that linked site, nor does it mean that the information on the linked site is endorsed or approved by the Company.

Article 8 Information provided by customers

Writings, suggestions, information and other offers provided by the customer to the Site that do not contain personal data (hereinafter referred to as 'offers') The information is treated as non-confidential and general information. The relevant provider agrees in advance that the Company and its affiliates may freely use the provided information and guarantees that such use does not infringe on the rights of any third party.

Article 9 Submission and viewing of reviews

The Website allows customers to post and view reviews on products and services. When using this service, you must agree to the 'Terms and Conditions for the use of the Product Review Function' before you can post a review.

Article 10 Campaigns

Campaigns conducted on the Website will be handled in accordance with the respective campaign terms and conditions. You can apply for a campaign after agreeing to the campaign terms and conditions at the time of use.

Article 11 About the products displayed on the website

Product packaging and descriptions (including full ingredient descriptions and instructions for use) displayed on the Website are subject to change without notice and may differ from the actual products delivered. The colour of the products may differ slightly from the actual products due to the monitor settings and printing on your device.

Article 12 Payment

1. payment for the products can be made by bank transfer or PayPal. The available payment methods may change or be limited depending on the product and the time of sale, so please check the respective medium you refer to when placing your order. 2. the company does not issue 'receipts' to customers. If you require a receipt, please contact your credit card company if you pay by credit card or PayPal Corporation if you pay by PayPal.

Article 13 Cancellation, returns and exchanges

As a general rule, Our enterprise shall not accept returns or exchanges of items other than in the case of defective, damaged or soiled items or in the case of delivery of a different item or number of items from that ordered. Only in the case of 'defective, damaged or stained items' or 'if a different item or quantity from the order has been received', we will accept the return or exchange of items purchased through the Service if you contact the KAMPO Customer Centre within 8 days of receipt of the items. Please contact the KAMPO Customer Centre within 8 days of receiving the items.
The operator will provide you with information on how to return the item (please note that returns/exchanges without prior enquiry will not be accepted).

※ Returns and exchanges are not accepted if the product package has been opened or if the product has been damaged or scratched by the customer. (In the case of an assortment of multiple products in a delivery package, if even one of the products has been opened, we will not accept returns or exchanges).
※ In the case of returns/exchanges due to 'defective, damaged or stained goods' or 'different goods or quantity from the order received', please send the goods to us with payment on delivery (only to the delivery company specified by us).
※ We do not accept returns or exchanges for products purchased outside of this mall. Please contact the shop where you purchased the product.
※ Refunds will be made to the person who has paid for the product. However, in the case of credit card payment, refunds will be made to the credit card holder.
※ In the event that the product has been handed over by the company to a courier service provider, but the courier service provider is unable to deliver the Product due to the customer's long-term absence, etc. and the product is left at the courier service provider's premises for more than 7 days, the product may be cancelled or returned at the company's discretion.
※ Even if the customer wishes to exchange the Product in accordance with this Article, the same Product may not be available if the Product is limited in quantity, for example, if it is a limited edition product. In such cases, the product will be returned to the customer.
※ If you or the recipient of the Product return the Product to us without prior notice or communication to us, we may return the Product to the delivery source at your or the recipient's expense or destroy the Product received. In this case, the customer or recipient shall not raise any objections to the Company.

Chapter 4　Others

Article 14　Inquiry

We do not reply to submitted product reviews. Please contact KAMPO Customer Centre for any questions, requests or enquiries to which you would like a reply.
KAMPO Customer Centre
Free Dial：03-6903-9901
Reception Hours：10：00～17：00 (except Sundays and public holidays)